Frequently Asked Questions

What is Chilli-Spot’s wireless hotspot service?
It is a location that provides high-speed wireless Internet access*, giving you fast access to email and the Internet in our wireless hotspot areas when using a WiFi enabled computing device. Our service utilises the 802.11g, and will also work with 802.11b, global WiFi technology standard.

What do I need to use the service?
All you need for broadband Internet access at a Chilli-Spot wireless hotspot is a WiFi enabled (802.11g or b) computing device and a Chilli-Spot wireless hotspot prepaid card which can be purchased at participating Chilli-Spot wireless hotspot venues.
• A WiFi enabled device – If you’ve got a WiFi enabled device then it’s easy, forget the need for cables. WiFi (802.11g or b) enabled computing devices – Many laptops and PDAs now come WiFi enabled.

• If your laptop isn’t capable of accessing this service, check with an IT retailer to see whether you can buy a compatible wireless laptop card. You’ll then need to install and configure any necessary software on your laptop. Please check with the equipment supplier or manufacturer to find out how to do this.

In order to purchase a bundle, you can go through the steps below;

  1. Click to select a bundle (any bundle(s) of your choice from the list.)
  2. Verify your cart total and click Next
  3. Fill in your details correctly (e-mail address and phone number)
  4. Select payment method, Read and Accept terms and Make Payment
  5. Authorise payment on mobile phone for Ecocash or through third party Website as redirected for other payment methods.
  6. Once payment is confirmed, your login details will be displayed on the screen as well as e-mailed to you.
  7. Use the details to login and enjoy the service within life cycle.

Where can I use Chilli-Spot’s wireless hotspot service?
The service is available in selected locations nationwide – you’ll see our wireless hotspot signs to let you know where the service is available.

Where can I purchase a Chilli-Spot wireless hotspot prepaid card?
Chilli-Spot wireless hotspot prepaid cards can be purchased online on this website. You can pay with Ecocash, Telecash, Mastercard, Visa and selected Zimbabwean banks.

What do I do if I have problems with my Chilli-Spot wireless hotspot prepaid card?
If you are having problems logging in using your Chilli-Spot wireless hotspot prepaid card contact us on +263 4 760406 and ask for Chilli-Spot Support.

Will my Chilli-Spot prepaid card expire?
Cards are valid for 12 months from date of first use.

Can I use a Chilli-Spot prepaid card in the region?
Not yet, regional roaming is coming soon.

What happens if I lose my Chilli-Spot prepaid card?
You can contact support and give them your email, they will be able to give you your details again.  We suggest you write your number and password down as you will need this whenever you log in to a Chilli-Spot.

How can I tell how long I have been connected to the service?
If you have logged on using a Chilli-Spot prepaid card there will be a pop up screen showing you how much data you have remaining.
Please note that this is a guide only, and the information shown on your account may differ. If you are running pop-up blocking software you will not see this pop-up window and you will need to bookmark the initial page that is displayed.
Also see “What if I’m running pop-up blocking software or have disabled Java scripting?”.

How secure is the service?
We strongly recommend that you protect your computing device through methods such as a firewall and anti-virus software, and use Virtual Private Network software when connecting to your office network. Chilli-Spot’s wireless hotspot service uses radio waves to transmit and receive unencrypted data across a public network. This means that Chilli-Spot is unable to provide a guarantee against the risk of data interception or misuse. If you are a YoAfrica customer accessing your YoAfrica email account, YoAfrica’s anti-virus email filter is designed to stop most known email viruses from damaging your computer while you are accessing your YoAfrica account. However, we do not guarantee that all email viruses will be detected and/or removed or that you won’t encounter other harmful occurrences while using our wireless hotspot service. You will need to assess your own security needs depending on what you do online, and make sure you have the required protection. Talk to your IT manager or service provider about your security requirements. If you are purchasing items online with your credit card you should take all normal security measures including checking the security provided by the company you are purchasing from.

How do I get to my normal browser homepage?
Once you have logged in, you will be able to see your normal homepage and any other web pages that you want to visit, or just press ‘Home’ to take you back to your default homepage.

I think there’s a problem with coverage at a wireless hotspot. What should I do?
The connection between your device and the Internet is made via a radio signal, which can be affected by a number of external factors. YoAfrica has made every effort to ensure that your experience the best quality service it can offer, however if you are having problems please call us on +263 4 760406 and let us know, so we can investigate the situation.

How do I view my company intranet?
To access your company intranet via our wireless hotspot service, you will need to talk to your IT Manager or service provider about setting up a Virtual Private Network (VPN). Generally, you won’t be able to visit your company intranet or Local Area Network with a standard Internet connection. If your company provides web-based e-mail you should be able to access this.

If my computer has fixed wireless network settings, will it work with this service?
Our wireless hotspot service uses address translation, and is designed to overcome most fixed network settings. Traffic to the Internet will automatically use a different source IP address than that specified on your computer. Note that due to the nature of this address translation, your computer cannot act as a server. For our wireless hotspot service we recommend the use of dynamic host configuration protocol (DHCP). This allows our wireless network hotspot service to configure your network settings.

Who do I contact if I have a problem with my Virtual Private Network?
If you do have problems setting up your Virtual Private Network, please speak to your IT manager or service provider to check that all your settings are correct. As there a wide range of security tools available, we are unable to provide support for them.

What if I’m running pop-up blocking software or have disabled Java scripting?
The pop-up log out window will not appear if you are running blocking software or have disabled “active scripting” and/or “scripting of Java applets” under Security in Internet Options. A web page is presented as you log on with options to either “Continue” or “Log out”. It is important that you bookmark this page so you can return to it at the end of your session to cease billing and minimise security risks. Also see When does my session end?

Why do I need to log out when I’ve finished using the service?
Logging out stops billing and reduces the potential risk of third parties being able to ‘see’ what information you are sending and receiving. Note that if you are running pop-up blocking software or have either ‘active scripting’ and/or ‘scripting of Java applets’ disabled the Log out pop-up window will not display and you will need to access the Log out web page. This page is presented as you log on. It is important that you bookmark the page so you can return to it at the end of your session. You may also end your session by typing “Stop” in your browsers address bar. We also suggest that you use methods such as a firewall and anti-virus software, use Virtual Private Network software when connecting to your office network, and take other reasonable security precautions when connected. Talk to your IT manager or service provider for more information on Internet security.

When does my session end?
When you log out of Chilli-Spot’s service using the Log out pop-up window, billing will stop immediately. If you are running pop-up blocking software or have either “active scripting” and/or “scripting of Java applets” disabled the Log out pop-up window will not display and you will need to access the Log out web page. This page is presented as you log on. It is important that you bookmark the page so you can return to it at the end of your session. Logging out will also minimise security risks. Also see Why do I need to log out when I’ve finished using the service. Alternatively you can disable or remove your wireless networking device, shut down your PC, or move out of range of our wireless hotspot location for more than two minutes in order to log out. If our network detects that your connection has ended without you logging out, billing will automatically stop after a short period. We suggest though that you log out when you have finished your wireless hotspot session, as this helps improve your security.

What happens if I get a new laptop?
Provided your new laptop is WiFi enabled, you will be able to use it to access Chilli-Spot’s wireless hotspot service.